Understanding level of Customers Satisfaction (CSAT) is an effective medium for a company to analyse the effectiveness of the current product and service offered to the end users. It is important to know the dissatisfaction level of the unhappy consumers. The customer satisfaction survey provides strong insights for the R&D team in improving new product development or service team to enhance customer experience.
Over the years Mnemonics have conducted CSAT surveys with following methods
Mnemonics detailed data collection and analysis helps client to know the Net Promoter Score (NPS) an effective tool of any CSAT survey. Our CSAT surveys have helped clients to understand and evaluate the key aspects of maintaining long term relationship with the end users. We not only analyse the data quantitatively but our face to face detailed interviews helps client to know the key reason for dissatisfaction.