Global Outsourced Call Centers (Outsourced Contact Centers) Industry Research Report 2021 Segmented by Major Market Players, Types, Applications and Countries Forecast to 2027
Date: May-2021 | Id: MACRC-61472 | Geographical Scope: Global | Publisher: HNY Research
The global Outsourced Call Centers (Outsourced Contact Centers) market is expected to reach US$ XX Million by 2027, with a CAGR of XX% from 2020 to 2027, based on Mnemonics Research newly published report. The prime objective of this report is to provide the insights on the post COVID-19 impact which will help market players in this field evaluate their business approaches. Also, this report covers market segmentation by major market verdors, types, applications/end users and geography(North America, East Asia, Europe, South Asia, Southeast Asia, Middle East, Africa, Oceania, South America). By Market Verdors: Teleperformance Concentrix (Convergys) Alorica Atento Acticall (Sitel) Arvato Sykes Enterprises TeleTech Holdings Transcom Serco HKT Teleservices Comdata By Types: On-Premise CCO Cloud-based CCO By Applications: Telecom & IT BFSI Healthcare & Life Sciences Government & Public Retail & Consumer Goods Others Key Indicators Analysed Market Players & Competitor Analysis: The report covers the key players of the industry including Company Profile, Product Specifications, Production Capacity/Sales, Revenue, Price and Gross Margin 2016-2027 & Sales with a thorough analysis of the market’s competitive landscape and detailed information on vendors and comprehensive details of factors that will challenge the growth of major market vendors. Global and Regional Market Analysis: The report includes Global & Regional market status and outlook 2016-2027. Further the report provides break down details about each region & countries covered in the report. Identifying its sales, sales volume & revenue forecast. With detailed analysis by types and applications. Market Trends: Market key trends which include Increased Competition and Continuous Innovations. Opportunities and <b>Drivers:</b> Identifying the Growing Demands and New Technology Porters Five Force Analysis: The report provides with the state of competition in industry depending on five basic forces: threat of new entrants, bargaining power of suppliers, bargaining power of buyers, threat of substitute products or services, and existing industry rivalry. Key Reasons to Purchase To gain insightful analyses of the market and have comprehensive understanding of the global market and its commercial landscape. Assess the production processes, major issues, and solutions to mitigate the development risk. To understand the most affecting driving and restraining forces in the market and its impact in the global market. Learn about the market strategies that are being adopted by leading respective organizations. To understand the future outlook and prospects for the market. Besides the standard structure reports, we also provide custom research according to specific requirements.
1 Report Overview 1.1 Study Scope and Definition 1.2 Research Methodology 1.2.1 Methodology/Research Approach 1.2.2 Data Source 1.3 Key Market Segments 1.4 Players Covered: Ranking by Outsourced Call Centers (Outsourced Contact Centers) Revenue 1.5 Market Analysis by Type 1.5.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Growth Rate by Type: 2021 VS 2027 1.5.2 On-Premise CCO 1.5.3 Cloud-based CCO 1.6 Market by Application 1.6.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Share by Application: 2022-2027 1.6.2 Telecom & IT 1.6.3 BFSI 1.6.4 Healthcare & Life Sciences 1.6.5 Government & Public 1.6.6 Retail & Consumer Goods 1.6.7 Others 1.7 Coronavirus Disease 2019 (Covid-19) Impact Will Have a Severe Impact on Global Growth 1.7.1 Covid-19 Impact: Global GDP Growth, 2019, 2021 and 2022 Projections 1.7.2 Covid-19 Impact: Commodity Prices Indices 1.7.3 Covid-19 Impact: Global Major Government Policy 1.8 Study Objectives 1.9 Years Considered 2 Global Outsourced Call Centers (Outsourced Contact Centers) Market Trends and Growth Strategy 2.1 Market Top Trends 2.2 Market Drivers 2.3 Market Challenges 2.4 Porter’s Five Forces Analysis 2.5 Market Growth Strategy 2.6 SWOT Analysis 3 Global Outsourced Call Centers (Outsourced Contact Centers) Market Players Profiles 3.1 Teleperformance 3.1.1 Teleperformance Company Profile 3.1.2 Teleperformance Outsourced Call Centers (Outsourced Contact Centers) Product Specification 3.1.3 Teleperformance Outsourced Call Centers (Outsourced Contact Centers) Production Capacity, Revenue, Price and Gross Margin (2016-2021) 3.2 Concentrix (Convergys) 3.2.1 Concentrix (Convergys) Company Profile 3.2.2 Concentrix (Convergys) Outsourced Call Centers (Outsourced Contact Centers) Product Specification 3.2.3 Concentrix (Convergys) Outsourced Call Centers (Outsourced Contact Centers) Production Capacity, Revenue, Price and Gross Margin (2016-2021) 3.3 Alorica 3.3.1 Alorica Company Profile 3.3.2 Alorica Outsourced Call Centers (Outsourced Contact Centers) Product Specification 3.3.3 Alorica Outsourced Call Centers (Outsourced Contact Centers) Production Capacity, Revenue, Price and Gross Margin (2016-2021) 3.4 Atento 3.4.1 Atento Company Profile 3.4.2 Atento Outsourced Call Centers (Outsourced Contact Centers) Product Specification 3.4.3 Atento Outsourced Call Centers (Outsourced Contact Centers) Production Capacity, Revenue, Price and Gross Margin (2016-2021) 3.5 Acticall (Sitel) 3.5.1 Acticall (Sitel) Company Profile 3.5.2 Acticall (Sitel) Outsourced Call Centers (Outsourced Contact Centers) Product Specification 3.5.3 Acticall (Sitel) Outsourced Call Centers (Outsourced Contact Centers) Production Capacity, Revenue, Price and Gross Margin (2016-2021) 3.6 Arvato 3.6.1 Arvato Company Profile 3.6.2 Arvato Outsourced Call Centers (Outsourced Contact Centers) Product Specification 3.6.3 Arvato Outsourced Call Centers (Outsourced Contact Centers) Production Capacity, Revenue, Price and Gross Margin (2016-2021) 3.7 Sykes Enterprises 3.7.1 Sykes Enterprises Company Profile 3.7.2 Sykes Enterprises Outsourced Call Centers (Outsourced Contact Centers) Product Specification 3.7.3 Sykes Enterprises Outsourced Call Centers (Outsourced Contact Centers) Production Capacity, Revenue, Price and Gross Margin (2016-2021) 3.8 TeleTech Holdings 3.8.1 TeleTech Holdings Company Profile 3.8.2 TeleTech Holdings Outsourced Call Centers (Outsourced Contact Centers) Product Specification 3.8.3 TeleTech Holdings Outsourced Call Centers (Outsourced Contact Centers) Production Capacity, Revenue, Price and Gross Margin (2016-2021) 3.9 Transcom 3.9.1 Transcom Company Profile 3.9.2 Transcom Outsourced Call Centers (Outsourced Contact Centers) Product Specification 3.9.3 Transcom Outsourced Call Centers (Outsourced Contact Centers) Production Capacity, Revenue, Price and Gross Margin (2016-2021) 3.10 Serco 3.10.1 Serco Company Profile 3.10.2 Serco Outsourced Call Centers (Outsourced Contact Centers) Product Specification 3.10.3 Serco Outsourced Call Centers (Outsourced Contact Centers) Production Capacity, Revenue, Price and Gross Margin (2016-2021) 3.11 HKT Teleservices 3.11.1 HKT Teleservices Company Profile 3.11.2 HKT Teleservices Outsourced Call Centers (Outsourced Contact Centers) Product Specification 3.11.3 HKT Teleservices Outsourced Call Centers (Outsourced Contact Centers) Production Capacity, Revenue, Price and Gross Margin (2016-2021) 3.12 Comdata 3.12.1 Comdata Company Profile 3.12.2 Comdata Outsourced Call Centers (Outsourced Contact Centers) Product Specification 3.12.3 Comdata Outsourced Call Centers (Outsourced Contact Centers) Production Capacity, Revenue, Price and Gross Margin (2016-2021) 4 Global Outsourced Call Centers (Outsourced Contact Centers) Market Competition by Market Players 4.1 Global Outsourced Call Centers (Outsourced Contact Centers) Production Capacity Market Share by Market Players (2016-2021) 4.2 Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share by Market Players (2016-2021) 4.3 Global Outsourced Call Centers (Outsourced Contact Centers) Average Price by Market Players (2016-2021) 5 Global Outsourced Call Centers (Outsourced Contact Centers) Production by Regions (2016-2021) 5.1 North America 5.1.1 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2021) 5.1.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in North America (2016-2021) 5.1.3 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021) 5.1.4 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021) 5.2 East Asia 5.2.1 East Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2021) 5.2.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in East Asia (2016-2021) 5.2.3 East Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021) 5.2.4 East Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021) 5.3 Europe 5.3.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2021) 5.3.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in Europe (2016-2021) 5.3.3 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021) 5.3.4 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021) 5.4 South Asia 5.4.1 South Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2021) 5.4.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in South Asia (2016-2021) 5.4.3 South Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021) 5.4.4 South Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021) 5.5 Southeast Asia 5.5.1 Southeast Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2021) 5.5.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in Southeast Asia (2016-2021) 5.5.3 Southeast Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021) 5.5.4 Southeast Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021) 5.6 Middle East 5.6.1 Middle East Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2021) 5.6.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in Middle East (2016-2021) 5.6.3 Middle East Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021) 5.6.4 Middle East Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021) 5.7 Africa 5.7.1 Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2021) 5.7.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in Africa (2016-2021) 5.7.3 Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021) 5.7.4 Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021) 5.8 Oceania 5.8.1 Oceania Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2021) 5.8.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in Oceania (2016-2021) 5.8.3 Oceania Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021) 5.8.4 Oceania Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021) 5.9 South America 5.9.1 South America Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2021) 5.9.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in South America (2016-2021) 5.9.3 South America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021) 5.9.4 South America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021) 5.10 Rest of the World 5.10.1 Rest of the World Outsourced Call Centers (Outsourced Contact Centers) Market Size (2016-2021) 5.10.2 Outsourced Call Centers (Outsourced Contact Centers) Key Players in Rest of the World (2016-2021) 5.10.3 Rest of the World Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type (2016-2021) 5.10.4 Rest of the World Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application (2016-2021) 6 Global Outsourced Call Centers (Outsourced Contact Centers) Consumption by Region (2016-2021) 6.1 North America 6.1.1 North America Outsourced Call Centers (Outsourced Contact Centers) Consumption by Countries 6.1.2 United States 6.1.3 Canada 6.1.4 Mexico 6.2 East Asia 6.2.1 East Asia Outsourced Call Centers (Outsourced Contact Centers) Consumption by Countries 6.2.2 China 6.2.3 Japan 6.2.4 South Korea 6.3 Europe 6.3.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Consumption by Countries 6.3.2 Germany 6.3.3 United Kingdom 6.3.4 France 6.3.5 Italy 6.3.6 Russia 6.3.7 Spain 6.3.8 Netherlands 6.3.9 Switzerland 6.3.10 Poland 6.4 South Asia 6.4.1 South Asia Outsourced Call Centers (Outsourced Contact Centers) Consumption by Countries 6.4.2 India 6.5 Southeast Asia 6.5.1 Southeast Asia Outsourced Call Centers (Outsourced Contact Centers) Consumption by Countries 6.5.2 Indonesia 6.5.3 Thailand 6.5.4 Singapore 6.5.5 Malaysia 6.5.6 Philippines 6.6 Middle East 6.6.1 Middle East Outsourced Call Centers (Outsourced Contact Centers) Consumption by Countries 6.6.2 Turkey 6.6.3 Saudi Arabia 6.6.4 Iran 6.6.5 United Arab Emirates 6.7 Africa 6.7.1 Africa Outsourced Call Centers (Outsourced Contact Centers) Consumption by Countries 6.7.2 Nigeria 6.7.3 South Africa 6.8 Oceania 6.8.1 Oceania Outsourced Call Centers (Outsourced Contact Centers) Consumption by Countries 6.8.2 Australia 6.9 South America 6.9.1 South America Outsourced Call Centers (Outsourced Contact Centers) Consumption by Countries 6.9.2 Brazil 6.9.3 Argentina 6.10 Rest of the World 6.10.1 Rest of the World Outsourced Call Centers (Outsourced Contact Centers) Consumption by Countries 7 Global Outsourced Call Centers (Outsourced Contact Centers) Production Forecast by Regions (2022-2027) 7.1 Global Forecasted Production of Outsourced Call Centers (Outsourced Contact Centers) (2022-2027) 7.2 Global Forecasted Revenue of Outsourced Call Centers (Outsourced Contact Centers) (2022-2027) 7.3 Global Forecasted Price of Outsourced Call Centers (Outsourced Contact Centers) (2022-2027) 7.4 Global Forecasted Production of Outsourced Call Centers (Outsourced Contact Centers) by Region (2022-2027) 7.4.1 North America Outsourced Call Centers (Outsourced Contact Centers) Production, Revenue Forecast (2022-2027) 7.4.2 East Asia Outsourced Call Centers (Outsourced Contact Centers) Production, Revenue Forecast (2022-2027) 7.4.3 Europe Outsourced Call Centers (Outsourced Contact Centers) Production, Revenue Forecast (2022-2027) 7.4.4 South Asia Outsourced Call Centers (Outsourced Contact Centers) Production, Revenue Forecast (2022-2027) 7.4.5 Southeast Asia Outsourced Call Centers (Outsourced Contact Centers) Production, Revenue Forecast (2022-2027) 7.4.6 Middle East Outsourced Call Centers (Outsourced Contact Centers) Production, Revenue Forecast (2022-2027) 7.4.7 Africa Outsourced Call Centers (Outsourced Contact Centers) Production, Revenue Forecast (2022-2027) 7.4.8 Oceania Outsourced Call Centers (Outsourced Contact Centers) Production, Revenue Forecast (2022-2027) 7.4.9 South America Outsourced Call Centers (Outsourced Contact Centers) Production, Revenue Forecast (2022-2027) 7.4.10 Rest of the World Outsourced Call Centers (Outsourced Contact Centers) Production, Revenue Forecast (2022-2027) 7.5 Forecast by Type and by Application (2022-2027) 7.5.1 Global Sales Volume, Sales Revenue and Sales Price Forecast by Type (2022-2027) 7.5.2 Global Forecasted Consumption of Outsourced Call Centers (Outsourced Contact Centers) by Application (2022-2027) 8 Global Outsourced Call Centers (Outsourced Contact Centers) Consumption Forecast by Regions (2022-2027) 8.1 North America Forecasted Consumption of Outsourced Call Centers (Outsourced Contact Centers) by Country 8.2 East Asia Market Forecasted Consumption of Outsourced Call Centers (Outsourced Contact Centers) by Country 8.3 Europe Market Forecasted Consumption of Outsourced Call Centers (Outsourced Contact Centers) by Countriy 8.4 South Asia Forecasted Consumption of Outsourced Call Centers (Outsourced Contact Centers) by Country 8.5 Southeast Asia Forecasted Consumption of Outsourced Call Centers (Outsourced Contact Centers) by Country 8.6 Middle East Forecasted Consumption of Outsourced Call Centers (Outsourced Contact Centers) by Country 8.7 Africa Forecasted Consumption of Outsourced Call Centers (Outsourced Contact Centers) by Country 8.8 Oceania Forecasted Consumption of Outsourced Call Centers (Outsourced Contact Centers) by Country 8.9 South America Forecasted Consumption of Outsourced Call Centers (Outsourced Contact Centers) by Country 8.10 Rest of the world Forecasted Consumption of Outsourced Call Centers (Outsourced Contact Centers) by Country 9 Global Outsourced Call Centers (Outsourced Contact Centers) Sales by Type (2016-2027) 9.1 Global Outsourced Call Centers (Outsourced Contact Centers) Historic Market Size by Type (2016-2021) 9.2 Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Type (2022-2027) 10 Global Outsourced Call Centers (Outsourced Contact Centers) Consumption by Application (2016-2027) 10.1 Global Outsourced Call Centers (Outsourced Contact Centers) Historic Market Size by Application (2016-2021) 10.2 Global Outsourced Call Centers (Outsourced Contact Centers) Forecasted Market Size by Application (2022-2027) 11 Global Outsourced Call Centers (Outsourced Contact Centers) Manufacturing Cost Analysis 11.1 Outsourced Call Centers (Outsourced Contact Centers) Key Raw Materials Analysis 11.1.1 Key Raw Materials 11.2 Proportion of Manufacturing Cost Structure 11.3 Manufacturing Process Analysis of Outsourced Call Centers (Outsourced Contact Centers) 12 Global Outsourced Call Centers (Outsourced Contact Centers) Marketing Channel, Distributors, Customers and Supply Chain 12.1 Marketing Channel 12.2 Outsourced Call Centers (Outsourced Contact Centers) Distributors List 12.3 Outsourced Call Centers (Outsourced Contact Centers) Customers 12.4 Outsourced Call Centers (Outsourced Contact Centers) Supply Chain Analysis 13 Analyst's Viewpoints/Conclusions 14 Disclaimer
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