Global Customer Relationship Management (CRM) Outsourcing Industry Research Report 2021 Segmented by Major Market Players, Types, Applications and Countries Forecast to 2027
Date: Apr-2021 | Id: MACRC-56825 | Geographical Scope: Global | Publisher: Mnemonics Research
The global Customer Relationship Management (CRM) Outsourcing market is expected to reach US$ XX Million by 2027, with a CAGR of XX% from 2020 to 2027, based on Mnemonics Research newly published report. The prime objective of this report is to provide the insights on the post COVID-19 impact which will help market players in this field evaluate their business approaches. Also, this report covers market segmentation by major market verdors, types, applications/end users and geography(North America, East Asia, Europe, South Asia, Southeast Asia, Middle East, Africa, Oceania, South America). By Market Verdors: IBM Accenture Cognizant Infosys HCL Technologies By Types: Communications Management Multi-Channel Customer Engagement Analytic Solutions Others By Applications: Retail BFSI Telecom & IT Healthcare Others Key Indicators Analysed Market Players & Competitor Analysis: The report covers the key players of the industry including Company Profile, Product Specifications, Production Capacity/Sales, Revenue, Price and Gross Margin 2016-2027 & Sales with a thorough analysis of the market’s competitive landscape and detailed information on vendors and comprehensive details of factors that will challenge the growth of major market vendors. Global and Regional Market Analysis: The report includes Global & Regional market status and outlook 2016-2027. Further the report provides break down details about each region & countries covered in the report. Identifying its sales, sales volume & revenue forecast. With detailed analysis by types and applications. Market Trends: Market key trends which include Increased Competition and Continuous Innovations. Opportunities and <b>Drivers:</b> Identifying the Growing Demands and New Technology Porters Five Force Analysis: The report provides with the state of competition in industry depending on five basic forces: threat of new entrants, bargaining power of suppliers, bargaining power of buyers, threat of substitute products or services, and existing industry rivalry. Key Reasons to Purchase To gain insightful analyses of the market and have comprehensive understanding of the global market and its commercial landscape. Assess the production processes, major issues, and solutions to mitigate the development risk. To understand the most affecting driving and restraining forces in the market and its impact in the global market. Learn about the market strategies that are being adopted by leading respective organizations. To understand the future outlook and prospects for the market. Besides the standard structure reports, we also provide custom research according to specific requirements.
1 Report Overview 1.1 Study Scope and Definition 1.2 Research Methodology 1.2.1 Methodology/Research Approach 1.2.2 Data Source 1.3 Key Market Segments 1.4 Players Covered: Ranking by Customer Relationship Management (CRM) Outsourcing Revenue 1.5 Market Analysis by Type 1.5.1 Global Customer Relationship Management (CRM) Outsourcing Market Size Growth Rate by Type: 2021 VS 2027 1.5.2 Communications Management 1.5.3 Multi-Channel Customer Engagement 1.5.4 Analytic Solutions 1.5.5 Others 1.6 Market by Application 1.6.1 Global Customer Relationship Management (CRM) Outsourcing Market Share by Application: 2022-2027 1.6.2 Retail 1.6.3 BFSI 1.6.4 Telecom & IT 1.6.5 Healthcare 1.6.6 Others 1.7 Coronavirus Disease 2019 (Covid-19) Impact Will Have a Severe Impact on Global Growth 1.7.1 Covid-19 Impact: Global GDP Growth, 2019, 2021 and 2022 Projections 1.7.2 Covid-19 Impact: Commodity Prices Indices 1.7.3 Covid-19 Impact: Global Major Government Policy 1.8 Study Objectives 1.9 Years Considered 2 Global Customer Relationship Management (CRM) Outsourcing Market Trends and Growth Strategy 2.1 Market Top Trends 2.2 Market Drivers 2.3 Market Challenges 2.4 Porter’s Five Forces Analysis 2.5 Market Growth Strategy 2.6 SWOT Analysis 3 Global Customer Relationship Management (CRM) Outsourcing Market Players Profiles 3.1 IBM 3.1.1 IBM Company Profile 3.1.2 IBM Customer Relationship Management (CRM) Outsourcing Product Specification 3.1.3 IBM Customer Relationship Management (CRM) Outsourcing Production Capacity, Revenue, Price and Gross Margin (2016-2021) 3.2 Accenture 3.2.1 Accenture Company Profile 3.2.2 Accenture Customer Relationship Management (CRM) Outsourcing Product Specification 3.2.3 Accenture Customer Relationship Management (CRM) Outsourcing Production Capacity, Revenue, Price and Gross Margin (2016-2021) 3.3 Cognizant 3.3.1 Cognizant Company Profile 3.3.2 Cognizant Customer Relationship Management (CRM) Outsourcing Product Specification 3.3.3 Cognizant Customer Relationship Management (CRM) Outsourcing Production Capacity, Revenue, Price and Gross Margin (2016-2021) 3.4 Infosys 3.4.1 Infosys Company Profile 3.4.2 Infosys Customer Relationship Management (CRM) Outsourcing Product Specification 3.4.3 Infosys Customer Relationship Management (CRM) Outsourcing Production Capacity, Revenue, Price and Gross Margin (2016-2021) 3.5 HCL Technologies 3.5.1 HCL Technologies Company Profile 3.5.2 HCL Technologies Customer Relationship Management (CRM) Outsourcing Product Specification 3.5.3 HCL Technologies Customer Relationship Management (CRM) Outsourcing Production Capacity, Revenue, Price and Gross Margin (2016-2021) 4 Global Customer Relationship Management (CRM) Outsourcing Market Competition by Market Players 4.1 Global Customer Relationship Management (CRM) Outsourcing Production Capacity Market Share by Market Players (2016-2021) 4.2 Global Customer Relationship Management (CRM) Outsourcing Revenue Market Share by Market Players (2016-2021) 4.3 Global Customer Relationship Management (CRM) Outsourcing Average Price by Market Players (2016-2021) 5 Global Customer Relationship Management (CRM) Outsourcing Production by Regions (2016-2021) 5.1 North America 5.1.1 North America Customer Relationship Management (CRM) Outsourcing Market Size (2016-2021) 5.1.2 Customer Relationship Management (CRM) Outsourcing Key Players in North America (2016-2021) 5.1.3 North America Customer Relationship Management (CRM) Outsourcing Market Size by Type (2016-2021) 5.1.4 North America Customer Relationship Management (CRM) Outsourcing Market Size by Application (2016-2021) 5.2 East Asia 5.2.1 East Asia Customer Relationship Management (CRM) Outsourcing Market Size (2016-2021) 5.2.2 Customer Relationship Management (CRM) Outsourcing Key Players in East Asia (2016-2021) 5.2.3 East Asia Customer Relationship Management (CRM) Outsourcing Market Size by Type (2016-2021) 5.2.4 East Asia Customer Relationship Management (CRM) Outsourcing Market Size by Application (2016-2021) 5.3 Europe 5.3.1 Europe Customer Relationship Management (CRM) Outsourcing Market Size (2016-2021) 5.3.2 Customer Relationship Management (CRM) Outsourcing Key Players in Europe (2016-2021) 5.3.3 Europe Customer Relationship Management (CRM) Outsourcing Market Size by Type (2016-2021) 5.3.4 Europe Customer Relationship Management (CRM) Outsourcing Market Size by Application (2016-2021) 5.4 South Asia 5.4.1 South Asia Customer Relationship Management (CRM) Outsourcing Market Size (2016-2021) 5.4.2 Customer Relationship Management (CRM) Outsourcing Key Players in South Asia (2016-2021) 5.4.3 South Asia Customer Relationship Management (CRM) Outsourcing Market Size by Type (2016-2021) 5.4.4 South Asia Customer Relationship Management (CRM) Outsourcing Market Size by Application (2016-2021) 5.5 Southeast Asia 5.5.1 Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size (2016-2021) 5.5.2 Customer Relationship Management (CRM) Outsourcing Key Players in Southeast Asia (2016-2021) 5.5.3 Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size by Type (2016-2021) 5.5.4 Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size by Application (2016-2021) 5.6 Middle East 5.6.1 Middle East Customer Relationship Management (CRM) Outsourcing Market Size (2016-2021) 5.6.2 Customer Relationship Management (CRM) Outsourcing Key Players in Middle East (2016-2021) 5.6.3 Middle East Customer Relationship Management (CRM) Outsourcing Market Size by Type (2016-2021) 5.6.4 Middle East Customer Relationship Management (CRM) Outsourcing Market Size by Application (2016-2021) 5.7 Africa 5.7.1 Africa Customer Relationship Management (CRM) Outsourcing Market Size (2016-2021) 5.7.2 Customer Relationship Management (CRM) Outsourcing Key Players in Africa (2016-2021) 5.7.3 Africa Customer Relationship Management (CRM) Outsourcing Market Size by Type (2016-2021) 5.7.4 Africa Customer Relationship Management (CRM) Outsourcing Market Size by Application (2016-2021) 5.8 Oceania 5.8.1 Oceania Customer Relationship Management (CRM) Outsourcing Market Size (2016-2021) 5.8.2 Customer Relationship Management (CRM) Outsourcing Key Players in Oceania (2016-2021) 5.8.3 Oceania Customer Relationship Management (CRM) Outsourcing Market Size by Type (2016-2021) 5.8.4 Oceania Customer Relationship Management (CRM) Outsourcing Market Size by Application (2016-2021) 5.9 South America 5.9.1 South America Customer Relationship Management (CRM) Outsourcing Market Size (2016-2021) 5.9.2 Customer Relationship Management (CRM) Outsourcing Key Players in South America (2016-2021) 5.9.3 South America Customer Relationship Management (CRM) Outsourcing Market Size by Type (2016-2021) 5.9.4 South America Customer Relationship Management (CRM) Outsourcing Market Size by Application (2016-2021) 5.10 Rest of the World 5.10.1 Rest of the World Customer Relationship Management (CRM) Outsourcing Market Size (2016-2021) 5.10.2 Customer Relationship Management (CRM) Outsourcing Key Players in Rest of the World (2016-2021) 5.10.3 Rest of the World Customer Relationship Management (CRM) Outsourcing Market Size by Type (2016-2021) 5.10.4 Rest of the World Customer Relationship Management (CRM) Outsourcing Market Size by Application (2016-2021) 6 Global Customer Relationship Management (CRM) Outsourcing Consumption by Region (2016-2021) 6.1 North America 6.1.1 North America Customer Relationship Management (CRM) Outsourcing Consumption by Countries 6.1.2 United States 6.1.3 Canada 6.1.4 Mexico 6.2 East Asia 6.2.1 East Asia Customer Relationship Management (CRM) Outsourcing Consumption by Countries 6.2.2 China 6.2.3 Japan 6.2.4 South Korea 6.3 Europe 6.3.1 Europe Customer Relationship Management (CRM) Outsourcing Consumption by Countries 6.3.2 Germany 6.3.3 United Kingdom 6.3.4 France 6.3.5 Italy 6.3.6 Russia 6.3.7 Spain 6.3.8 Netherlands 6.3.9 Switzerland 6.3.10 Poland 6.4 South Asia 6.4.1 South Asia Customer Relationship Management (CRM) Outsourcing Consumption by Countries 6.4.2 India 6.5 Southeast Asia 6.5.1 Southeast Asia Customer Relationship Management (CRM) Outsourcing Consumption by Countries 6.5.2 Indonesia 6.5.3 Thailand 6.5.4 Singapore 6.5.5 Malaysia 6.5.6 Philippines 6.6 Middle East 6.6.1 Middle East Customer Relationship Management (CRM) Outsourcing Consumption by Countries 6.6.2 Turkey 6.6.3 Saudi Arabia 6.6.4 Iran 6.6.5 United Arab Emirates 6.7 Africa 6.7.1 Africa Customer Relationship Management (CRM) Outsourcing Consumption by Countries 6.7.2 Nigeria 6.7.3 South Africa 6.8 Oceania 6.8.1 Oceania Customer Relationship Management (CRM) Outsourcing Consumption by Countries 6.8.2 Australia 6.9 South America 6.9.1 South America Customer Relationship Management (CRM) Outsourcing Consumption by Countries 6.9.2 Brazil 6.9.3 Argentina 6.10 Rest of the World 6.10.1 Rest of the World Customer Relationship Management (CRM) Outsourcing Consumption by Countries 7 Global Customer Relationship Management (CRM) Outsourcing Production Forecast by Regions (2022-2027) 7.1 Global Forecasted Production of Customer Relationship Management (CRM) Outsourcing (2022-2027) 7.2 Global Forecasted Revenue of Customer Relationship Management (CRM) Outsourcing (2022-2027) 7.3 Global Forecasted Price of Customer Relationship Management (CRM) Outsourcing (2022-2027) 7.4 Global Forecasted Production of Customer Relationship Management (CRM) Outsourcing by Region (2022-2027) 7.4.1 North America Customer Relationship Management (CRM) Outsourcing Production, Revenue Forecast (2022-2027) 7.4.2 East Asia Customer Relationship Management (CRM) Outsourcing Production, Revenue Forecast (2022-2027) 7.4.3 Europe Customer Relationship Management (CRM) Outsourcing Production, Revenue Forecast (2022-2027) 7.4.4 South Asia Customer Relationship Management (CRM) Outsourcing Production, Revenue Forecast (2022-2027) 7.4.5 Southeast Asia Customer Relationship Management (CRM) Outsourcing Production, Revenue Forecast (2022-2027) 7.4.6 Middle East Customer Relationship Management (CRM) Outsourcing Production, Revenue Forecast (2022-2027) 7.4.7 Africa Customer Relationship Management (CRM) Outsourcing Production, Revenue Forecast (2022-2027) 7.4.8 Oceania Customer Relationship Management (CRM) Outsourcing Production, Revenue Forecast (2022-2027) 7.4.9 South America Customer Relationship Management (CRM) Outsourcing Production, Revenue Forecast (2022-2027) 7.4.10 Rest of the World Customer Relationship Management (CRM) Outsourcing Production, Revenue Forecast (2022-2027) 7.5 Forecast by Type and by Application (2022-2027) 7.5.1 Global Sales Volume, Sales Revenue and Sales Price Forecast by Type (2022-2027) 7.5.2 Global Forecasted Consumption of Customer Relationship Management (CRM) Outsourcing by Application (2022-2027) 8 Global Customer Relationship Management (CRM) Outsourcing Consumption Forecast by Regions (2022-2027) 8.1 North America Forecasted Consumption of Customer Relationship Management (CRM) Outsourcing by Country 8.2 East Asia Market Forecasted Consumption of Customer Relationship Management (CRM) Outsourcing by Country 8.3 Europe Market Forecasted Consumption of Customer Relationship Management (CRM) Outsourcing by Countriy 8.4 South Asia Forecasted Consumption of Customer Relationship Management (CRM) Outsourcing by Country 8.5 Southeast Asia Forecasted Consumption of Customer Relationship Management (CRM) Outsourcing by Country 8.6 Middle East Forecasted Consumption of Customer Relationship Management (CRM) Outsourcing by Country 8.7 Africa Forecasted Consumption of Customer Relationship Management (CRM) Outsourcing by Country 8.8 Oceania Forecasted Consumption of Customer Relationship Management (CRM) Outsourcing by Country 8.9 South America Forecasted Consumption of Customer Relationship Management (CRM) Outsourcing by Country 8.10 Rest of the world Forecasted Consumption of Customer Relationship Management (CRM) Outsourcing by Country 9 Global Customer Relationship Management (CRM) Outsourcing Sales by Type (2016-2027) 9.1 Global Customer Relationship Management (CRM) Outsourcing Historic Market Size by Type (2016-2021) 9.2 Global Customer Relationship Management (CRM) Outsourcing Forecasted Market Size by Type (2022-2027) 10 Global Customer Relationship Management (CRM) Outsourcing Consumption by Application (2016-2027) 10.1 Global Customer Relationship Management (CRM) Outsourcing Historic Market Size by Application (2016-2021) 10.2 Global Customer Relationship Management (CRM) Outsourcing Forecasted Market Size by Application (2022-2027) 11 Global Customer Relationship Management (CRM) Outsourcing Manufacturing Cost Analysis 11.1 Customer Relationship Management (CRM) Outsourcing Key Raw Materials Analysis 11.1.1 Key Raw Materials 11.2 Proportion of Manufacturing Cost Structure 11.3 Manufacturing Process Analysis of Customer Relationship Management (CRM) Outsourcing 12 Global Customer Relationship Management (CRM) Outsourcing Marketing Channel, Distributors, Customers and Supply Chain 12.1 Marketing Channel 12.2 Customer Relationship Management (CRM) Outsourcing Distributors List 12.3 Customer Relationship Management (CRM) Outsourcing Customers 12.4 Customer Relationship Management (CRM) Outsourcing Supply Chain Analysis 13 Analyst's Viewpoints/Conclusions 14 Disclaimer